ICX 7150-C12P: RMA Request: Bad FIT kernel image format! ERROR: can't get kernel image!

[Kristyjk36]

After power outage, ICX 7150-C12P switch not working. PWR LED is Green solid; SYST is Amber solid. I followed the reset steps (remove power, Press reset button, apply power and wait for LEDs to flash) about 10-12 times. Each time the LEDS turn amber and flash constantly. After about 20-30 minutes it returns to show PWR LED Green solid and SYST Amber and Solid.

I connected a USB-C to USB-A cable to my laptop, downloaded the drivers and used puTTY to connect. Once connected I issued the reset command. It origially told me it was booting from the secondary partition. It gets the
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary

Attempts to boot from Primary and gets:
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 1b48000:1b49c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!

From research done on your support portal this appears to be a bad kernel that requires an RMA. Therefore I'm requesting and RMA. I am a Lennar homeowner with this device.

I've already opened two support cases for this:  01847876 and 01847913 (via chat after I was told to go to the forum).

What more needs to be done to get this started?

[Kristyjk36]

Go ahead and close this. I'm not going to waste my time trying to load software on a box that has a kernel error. It's clearly busted and should be replaced but you won't do that so just close the **bleep** case. I'm throwing this switch away.It's badly manufactured.

[pinky_ruckus]

Hello @Kristyjk36 ,

Thank you for sharing the details in a private chat.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in bootmode and tried to complete the software recovery. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.