ICX 7150-C12P Not Working

[ed_realce]

A few days ago, I could not connect to the internet. All LEDs on the APs were green. So, I tried to power cycle the switch. When I did that, all lights on the APs were off and the only LEDs on the switch were a green power and an amber syst LED.

So, I do a Google search for Ruckus Lennar Support. I see on the forums that several people are having similar issues.

I try the first proposed solution, 

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

I still got the amber SYST LED. So I try again as mentioned (10-15 times). On the 4th try, the LEDs keep blinking, even after twenty minutes. So I disconnect the power and reconnect to get back to the green power and amber SYST LEDs.

Then I try to connect to the USB Type C Console port to try and check the firmware per the instructions also provided in these forums. But when I connect via USB Type C, it shows up under Other Devices as "CP2104 USB to UART Bridge Controller" instead of under Ports as a Communication Port. So I cannot find the port (COMM#).

Is my network switch dead?

Thank you,
Ed

[Jayavidhya]

Hi @ed_realce 

Thanks for your response.

Please let us know whether your windows firewall is turning on or not?  If not, please turn off the Windows firewall and retry the software recovery process once again.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

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