ICX 7150-C12P Not Connecting to Internet

[cfritsche]

I have the Rukus ICX 7150-C12P that was installed in my Lennar Home.  There is an amber light on the SYST indicator and the unit is not connecting to the internet.  We followed the instructions that we found in the forum for updating the software using Putty and the other alternative method.  However, when connecting the console cable to a computer, the Rukus switch is not communicating with the computer.  We are unable to complete the software update for this reason.  serial number FEK********

We are kindly requesting an RMA.

[pinky_ruckus]

Hello @cfritsche ,

Thank you for the response.

I would request you to please share the cable connection while performing software recovery. (Please see the below picture as reference)

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[cfritsche]

Hello,

The screenshot of Putty that I share is exactly what we see on the screen when launching Putty.  It doesn't change when resetting the switch.  It stays a blank screen.

[pinky_ruckus]

Hello @cfritsche ,

Thank you for the response.

I understand that you are getting stuck while performing the software recovery.

I would request you to please share the cable connection between the Switch and the laptop while performing software recovery. (Please see the below picture as reference)

Also, please share the screenshot of the COM port details. COM port details should be with the silicon lab name in the device manager.

I would request you to please check if both the drivers are installed as per the software recovery article.

Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

 

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

Also, please wait for few minutes and check if boot> prompt is visible.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[cfritsche]

Here is the cable connection between the Switch and the laptop:

Here is the screenshot of the COM port details and the lack of response from Putty: