ICX 7150-C12P Not Connecting to Internet

[cfritsche]

I have the Rukus ICX 7150-C12P that was installed in my Lennar Home.  There is an amber light on the SYST indicator and the unit is not connecting to the internet.  We followed the instructions that we found in the forum for updating the software using Putty and the other alternative method.  However, when connecting the console cable to a computer, the Rukus switch is not communicating with the computer.  We are unable to complete the software update for this reason.  serial number FEK********

We are kindly requesting an RMA.

[cfritsche]

Sorry for the delayed response.  Yes, all drivers were installed, and the laptop was Rebooted.  We waited a few minutes and the boot prompt did not appear.  We are experiencing the same results as were communicated previously.  All screenshots have been provided.  Please kindly advise of next steps for RMA.

[pinky_ruckus]

Hello @cfritsche ,

Thank you for the response.

For us to assist you further, could you please share the screenshot of the COM port details from the device manager and the Putty as well?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[cfritsche]

The screenshot of the COM port details from the device manager and the Putty were shared in previous messages.  Please confirm you received.

[pinky_ruckus]

Hello @cfritsche ,

Thank you for sharing the information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in bootmode and tried to complete the software recovery. However, you were unable to complete the software recovery as you the boot option is not visible. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @cfritsche ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.