ICX 7150-C12P Not Connecting to Internet

[cfritsche]

I have the Rukus ICX 7150-C12P that was installed in my Lennar Home.  There is an amber light on the SYST indicator and the unit is not connecting to the internet.  We followed the instructions that we found in the forum for updating the software using Putty and the other alternative method.  However, when connecting the console cable to a computer, the Rukus switch is not communicating with the computer.  We are unable to complete the software update for this reason.  serial number FEK********

We are kindly requesting an RMA.

[pinky_ruckus]

Hello @cfritsche ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @cfritsche ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community