ICX 7150-C12P Ethernet ports warped without external damage

[dnarain]

am hoping a Ruckus representative can help with this hardware failure.

My ICX 7150-C12P was installed in an IT cabinet. It did not fall or suffer any known mechanical damage. The switch still boots normally, its enclosure is undamaged, and none of the other equipment in the cabinet was affected.

However, the plastic inside the Ethernet ports has become severely warped, as shown in the attached photo. The damage appears to be heat-related and localized around the port assembly.

As result, none of the ports work any more.  Could someone from Ruckus please advise whether this unit should be replaced and how I can open or escalate a support case? I can provide the serial number, purchase information, CLI output, logs, and additional photos privately if needed.

Photo 

[BenBeck]

I can't see the picture, but please open a support case so this can be looked at properly. 

[dnarain]

Thank you so much Ben - I've opened case 02327891 and attached a picture in the case notes. 

[dnarain]

Ben, I'm in a loop - they closed my case  saying I need to go to community support.  

[BenBeck]

Hey There. I didn't realize you were a Lennar owner. Let me ping that team and have someone who works those issues respond here.