I lost power briefly and all my WAPs have stopped working, No power

[Pantwi]

I lost power briefly and all my WAPs have stopped working, they don't have any power. I have searched for different solutions on this forum but have not had any success so far. Please help

[Imran_ruckus]

Hi @Pantwi 

Thank you for the response and the update.

Please try to ping as described before to check if the Switch is up. If it is up, you could re-plug the Access Points Ethernet cables to the Switch to any of the 12 ports as mentioned in my previous post.

You could also reboot your Switch. (Disconnect the switch from the power outlet wait for some time and connect it back)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Pantwi]

Hello!

So I have tried both and the WAPs are still not working.

[Imran_ruckus]

Hi @Pantwi 

Thank you for the response and the update. 

As we can see from the screenshots you shared, the ports are up and running. However, ports 1/1/8, 1/1/10, and 1/1/12 are only able to transmit 100 Mbps of speed (Please refer to the below screenshots) which is a result of defective network ethernet cables. And this issue/problem is more on the cable side if the APs are connected to these ports. We suggest you check the Access Points Ethernet cables by replacing them with working cables for the affected ports 1/1/8, 1/1/10, and 1/1/12. Since RUCKUS has no part in fixing the issue related to cable installations.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Pantwi]

My question is why is the 4th Access point not working if three ethernet cables are defective and not transmitting the necessary speed? I believe 1/1/2 which is transmitting 1G speed should should work then coming from your conclusion.

[Imran_ruckus]

Hi @Pantwi 

Thank you for the response. 

As mentioned in the previous post if we are getting 100 Mbps or lesser speed from the troubleshooting command output, it could be a result of a damaged ethernet cable. We cannot predict the exact issue. And we have to assist as per the troubleshooting steps required based on the results to proceed further.

Please check connecting a working Ethernet cable to the Access Points and let me know if they get the power. 

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.