I just moved in to my new home. It's a 3 year old Lennar home with Rukus network infrastructure throughout. My ISP has just completed their install and I have validated (using my previous home's wireless router) that I have internet connectivity in to the home.
I have the previous owners SSID and WAP password and can connect to the Rukus wireless network however nothing on the network (2x AP's and 1x ICX 7150) appears to be configured as a DHCP Server, therefore I cannot connect to any of the devices using the Rukus Unleashed app or web server.
I cannot imagine that this is a new / unique situation so can someone please tell me a) what device should be providing DHCP addresses and b) is there are recommended 'reset' process for homeowners who were not the original purchaser and are now limited in terms of direct support options?
FWIW, I have a background in networking and am reasonably proficient at troubleshooting stuff like this, I just do not have any prior experience with Rukus.
I. Your ISP (Internet Service Provider) Router acts as a DHCP server here and it assigns IP addresses to the devices dynamically.
II. Yes, there are factory reset instructions for the Access Points.
If you need help in the factory reset of the Access Points, please help us with the below queries.
1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the cable connections to the Switch ports)
2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.
I) My ISP modem is a fiber modem only (NextLight in Colorado). It obtains a DHCP address for the Internet-facing port (fiber). It does not have a DHCP Server to provide any IP addresses to the in-home network.
II) I can factory reset the Rukus devices but I do not know if there are any unique configurations or licenses required for this Lennar home network, so I will only factory reset them if I need to.
1) Currently, I see the following LEDs on the network switch front panel;
SYST and PWR are green
Ports 1 and 2 (connected to the APs) are showing green
2) I have two Rukus access points connected to the switch on ports 1 & 2. They are receiving PoE from the switch.