I have two AP R510 devices that won’t power on after inclement weather caused power outage

[Jaideep]

I have two AP R510 devices that won’t power on after inclement weather caused power to be lost very brielfy

Still getting WiFi through my router and ICX 7150-C12P switch is still getting power (PWR light is green, SYST light is amber). I’ve tried power cycling the router to no avail.

Please help get my APs back online.

[Jaideep]

Hi Jaya, 

This is my third try reaching back for support and no response.

Hi Jaya, 

I am following the instructions in https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re... and when I get to the device manager, I do not see any COM# listed under Ports (COM & LPT). I tried adding legacy hardware in device manager , I am not able to connect to the console( Switch ) as well.  I am unable to run putty, as I get an error. I think something may be wrong with the usb-c port on the switch, as I have tried several different cables. Other usbs connect to my laptop without issue. Kindly look into this please and help further at the earliest. 

[Jaideep]

I am following the instructions in https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re... and when I get to the device manager, I do not see any COM# listed under Ports (COM & LPT). I tried adding legacy hardware in device manager and I get error code 34.  I am unable to run putty, as I get an error. I think something may be wrong with the usb-c port on the switch, as I have tried several different cables. Other usbs connect to my laptop without issue. 

[Jaideep]

Hi Jaya, 

I am following the instructions in https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re... and when I get to the device manager, I do not see any COM# listed under Ports (COM & LPT). I tried adding legacy hardware in device manager , I am not able to connect to the console( Switch ) as well.  I am unable to run putty, as I get an error. I think something may be wrong with the usb-c port on the switch, as I have tried several different cables. Other usbs connect to my laptop without issue. Kindly look into this please and help further at the earliest

[Jaideep]

Hi Jaya, 

I am following the instructions in https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re... and when I get to the device manager, I do not see any COM# listed under Ports (COM & LPT). I tried adding legacy hardware in device manager , I am not able to connect to the console( Switch ) as well.  I am unable to run putty, as I get an error. I think something may be wrong with the usb-c port on the switch, as I have tried several different cables. Other usb's connect to my laptop without issue. Kindly look into this please and help further at the earliest

[Imran_ruckus]

Hi @Jaideep 

Greetings!!!

Apologies for the delayed response.

Could you please share a PICTURE showing the software recovery connections between the RUCKUS Switch and the laptop? Also, please share screenshots of the errors you are getting.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.