Well that's really strange that the serial number is missing. I have two of those on my desk and dozens of them in boxes... all of them that I have seen have the tag is on the bottom. It would take appreciable effort to remove the tag.
I understand your frustration, but these units are real work-horses. Truly rock-solid devices capable of PoE+ for VoIP and Access Points, they can do VRRP (/w premium licencing), they have Layer-3 firmware available for routing, can be stacked, and can even support OSPF (/w premium licensing).
I have never heard of Amazon sending someone over... must be a third-party seller. Regardless, unless it is someone familiar with network administration, they are not going to be of much help to you.
To get to the point of entering the commands, take the included console cable out of the box, which is the serial to DB9 adapter and the rollover cable... and attach it to your computer's serial port. If you do not have a serial port, get a USB to Serial Port adapter. I personally like the Tripp-Lite Keyspan or anything with a genuine FTDI chipset such as the Sabrent.
Now that you have the the console cable connected to the computer's serial port (or USB serial port):
Open the Device Manager look at Ports (COM & LPT) to figure out what COM Port number your device uses.
Next connect the other RJ45 end of the rollover cable to the switch's console port. On this Ruckus, it is the first port all by itself (closest to the reset) that doesn't have a USB port under it... The console port has 10101 written under it with square text.
Next, open your favorite terminal application like PuTTY or Secure CRT (possibly Tera Term or even Hyper Term); it is your choise.. Most Windows users use PuTTy; since, it is free, small and stand-alone... not to mention it existed for a very long time. It does not even have an installer. If you search the Internet for PuTTy you will find it. Simon Tatham is the programmer!
The default Serial Settings should work, and they are the same as Cisco and many other vendors.
Speed (baud): 9600
Data bits: 8
Stop bits: 1
Flow control: XON/XOFF
At this point select "Serial" from the radio button for your connection type. Leave your speed set to 9600, and enter your serial line. i.e. COM1.
When you open it, you should be able to type at the console. If you see nothing press enter a few times. You should likely see an ICX7150-C12> prompt or similar.
At this point there are basic commands such as:
en (enable to get to privileged exec... the # prompt needed for most administrative tasks)
Show Version (You will see your serial number here)
show run (show running-configuration... Shows how the device is configured)
show boot-preference (show boot on older builds)
You can use the ? mark for example
show interfaces ?
brief Port information in brief mode
ethernet Ethernet port
lag LAG status
management management port
mgmt management port
stack-ports Stacking Port information in brief
unit All ports in a stack unit
| Output modifiers
When you read it, you will then think... I want:
show int brief
You can shorten command such as:
sh int br
Likewise once you configure it with an IP address, username and password, you can enable SSH on the device. Then using the same tool (i.e. PuTTY), you can connect to it via SSH by putting in it's IP.
To make changes get to Global Configuration:
conf t (config terminal ... brings you to Global Configuration).
It will bring you here:
From there you can change the vast majority of global items or switch to more specific configuration tasks.
ICX7150-C12(Config)# hostname Testing
You probably want to set an ip, mask, and gateway:
(note /24 is CIDR "short" notation for 255.255.255.0. You can enter subnet masks by putting a space after the IP and typing the mask instead).
Testing(Config)# no ip dhcp-client auto-update enable
Testing(Config)# no ip dhcp-client enable
Testing(Config)# ip address 192.168.1.123/24
Testing(Config)# ip default-gateway 192.168.1.1
You probably want to test connectivity:
You likely want DNS (you can put as many as you want):
ip dns server-address 220.127.116.11 18.104.22.168
If it is in a domain:
ip dns domain-name mydomain.com
Perhaps you want to set the time... Do an Internet search for NTP servers:
show ntp ?
show ntp associations
show ntp status
Probably want to put in your timezone unless you live in the UK, which is the center of the world...
Use the ? to find your timezone options...
clock timezone us Eastern
You will probably want to configure some other things like SSH, perhaps some VLANS etc.... you might want a baner.
This is just to get you started...
Remember you must SAVE your configuration or it will loose it when you reboot or power-off the device:
Copy run start
If you want to erase the device
If you want to reboot:
reload in 20
Maybe schedule the restart in the middle of the night tomorrow (typically used for upgrading the firmware and scheduling a reboot during a maintenance window)
reload at 22:00:00 03-06-19
Show Ver (will get you your serial number). I am not certain whether or not Ruckus can help you if you didn't purchase through official channels, but you can always ask.
You also have the resource of reading documentation. Please note most Brocade ICX documentation is applicable to the Ruckus ICX. These devices also used to be under the Foundry name though I doubt they had a little 12 port unit back then... regardless most ICX documentation is applicable.
Also you have these forums.
What is it you are trying to do?