I have Downloaded the upgraded software and it doesn't download anything

[Nikkilee]

When I download the upgrade, nothing downloads its just a notebook document. 

[pinky_ruckus]

Hello @Nikkilee ,

Thank you for the response.

Could you please login to your Unleashed system on a web browser using Master AP IP Address or ‘unleashed.ruckuswireless.com’? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshots for more information on how to know your Unleashed Access Points version details. 

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Nikkilee]

After uploading filmware this is what it says 

[pinky_ruckus]

Hello @Nikkilee ,

Thank you for the response.

From the response shared, I understand that you were trying to upgrade the unleashed AP to the recommended version.

Also, I could see that you have been asked to use the preload image during the Upgrade process.

I request you to please upgrade each member APs separately to the recommended version to complete the upgrade process.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran 

RUCKUS Lennar Home Community