I have Downloaded the upgraded software and it doesn't download anything

[Nikkilee]

When I download the upgrade, nothing downloads its just a notebook document. 

[pinky_ruckus]

Hello @Nikkilee ,

Thank you for the response.

I understand that you are unable to download the firmware version to upgrade the  AP version.

Please use the online upgrade option while upgrading the Accesspoints.

Through the Online upgrade method, the Access Point downloads and installs the update directly from RUCKUS servers.

I would request you to please  upgrade the Unleashed on a Laptop web browser using Mozilla FireFox web browser.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Nikkilee]

I used Firefox and the download as you see in the picture is just a document nothing is downloading

[pinky_ruckus]

Hello @Nikkilee 

Thank you for the response.

Please refer to the below Youtube videos to complete the Unleashed firmware  Upgrade:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade is not working.

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please let me know if that works. Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and understanding.

Regards, 

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Nikkilee ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Nikkilee]

asdf

As I waited for the local upgrade this was the message I received.