I am at Lennar Town Home. My Ruckus device is not working.

[avinash_tarte]

I am at Lennar Town Home. My Ruckus device is not working. I can see yellow flashing light on the extension points. 

[Imran_ruckus]

Hi @avinash_tarte 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and the Access Points have yellow flashing lights.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[avinash_tarte]

Thanks for getting back to me so quickly. My switch and access points were working fine for few years. Since last few weeks they have stopped working. I think there was a power outage but I am not 100% sure. I have attached all photos - switch and 3 access points. I have townhome and switch is on top floor, then each of the three floors have one access points.

If possible please call me on the below number to discuss the issue.

[avinash_tarte]

[Imran_ruckus]

Hi @avinash_tarte 

Thank you for the detailed information you shared. 

As per the pictures you shared, the light status of the RUCKUS ICX-7150-C12P Switch and Access Point are normal.

However, as I see from the picture you shared, seems like the ethernet cable which is coming from the ISP (Internet Service Provider) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable, plug it into the correct port, and try again. If required reboot the (unplug and plug from the power outlet) Switch and the ISP Router once.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.