How to exercise warranty with Ruckus RMA

[parksy11235]

Hello, I attempted to contact ruckus support via email and they redirected me here. I was attempting to get a Device RMA as it is stuck in a weird boot/router mode instead of whatever mode that is it supposed to be on.

Searching this forum and google have lead to some potential solutions but they are above my technical abilities as a regular homeowner. I was hoping to figure out how to process an ICX7150-C12 for a exchange/return/repair process?