How to Re-Connect Disconnected Clients?

[jpjohnson]

Thank you for your response in advance ..... How to re-connect disconnected clients.....

1) logged into the dashboard... 

2) clients shows disconnected... not sure how to connect.... 

[Imran_ruckus]

Hi @jpjohnson 

Thank you for your response.

Could you please let me know which type of device you are attempting to connect? For example: a laptop, a mobile phone, or a smart device.

Your confirmation will help us assist you more effectively.

Thank you once again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[jpjohnson]

My sons x-box game 

[Imran_ruckus]

Hi @jpjohnson 

Greetings!!!

Thank you for the response and the update.

Could you please reset your device and try to connect once again? 

Additionally, please check the following points.

Troubleshooting Connection Issues:

1. Check Xbox Server Connectivity (PC):

If you're on Windows and experiencing issues with the Xbox app, go to Settings > Gaming > Xbox Networking and ensure "Server connectivity" is not showing "Blocked". 

2. Enable Remote Features for Remote Play:

On your Xbox console, navigate to Settings > Devices & connections > Remote features and ensure "Remote features enabled" is checked. Also, select "Sleep" under Power options for remote play when the console is off. 

3. Reset Network Settings (PC):

On Windows 11, go to Settings > Network & Internet> Advanced network settings > Network reset > Reset now. 

4. Clear Alternate MAC Address:

On your Xbox, go to Settings > General > Network settings > Advanced settings > Alternate MAC address, and select "Clear". You'll need to restart your Xbox after this. 

5. Check Xbox Live Privacy Settings:

Ensure your online and multiplayer settings allow for the type of gameplay you're trying to access. 

6. Restart Router and Modem:

Unplug your router and modem for about 30 seconds, then plug them back in. After they fully restart, test your Xbox's network settings and party chat. 

Please check and let me know how it goes.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @jpjohnson 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @jpjohnson 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support