How can i get a new device sent to me?

[cmitchell1327]

Tried all the troubleshooting steps after a power outage almost 6 months ago. I have tried Tried to manually reboot using steps provided in this forum, and still offline. I would like to discuss how i can get a new device, or a pass to get some legitimate phone support please.

[Imran_ruckus]

Hi @cmitchell1327

Thank you for the response.

Please click on the Switch and try to access the IP address on a web browser that there on the ‘ICX Switch is Connecting’ page. (Please refer to the below screenshot as an example)

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @cmitchell1327 

Thank you for your patience.

As we discussed on the private chat and based on the troubleshooting done,  and we saw that the RUCKUS ICX-7150-C12P Switch is not able to get the connection, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the  steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (CHAT ONLY)

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTION.

Thank you again and we appreciate your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.