Hi i get a amber and green light on my 7150

[Mariosaia]

Hi, My switch is ICX 7150-C12P. Again after power outage, It is showing Amber/Orange lights

 Even  after trying resets . Having a really hard time understanding the reprogramming instructions.  Can someone please approve me and allow me to obtain a RMA # so I can get my wifi back. 

[Imran_ruckus]

Hi @Mariosaia 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS Switch stuck in boot mode with an Amber light.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

I recommend again attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 30-35 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

If that doesn't work, the only option left is to perform Software Recovery of the RUCKUS Switch. Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the same.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please note that as per the company policies, we cannot approve RMA for software-related issues or without trying recommended troubleshooting steps. Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

Please proceed with these steps and let me know how it goes.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Mariosaia]

Hi Mr Sanadi, all I'm accomplishing is making the situation worse. My wife is a school teacher and relys on a working internet for communicating with her principles.  I just don't understand why I can't just return the switch to someone who knows what to do.  Im just making it worse for me.  The reset is not working I've tried countless times.  Our home has bad cell service too so we rely heavily on out internet wifi.