ICX7150-C12P After power outage, the unit is unresponsive (Lennar Home)

[joshuacam]

ICX7150-C12P After power outage none of the switch ports that provide power over ethernet have any lights and the unit is unresponsive (Lennar Home)

We got Ruckus switch and Adtran router as part of Lennar house. We had a power outage and now none of the switch ports have any power or lights, as a result AP are not powering up because they are set up to PoE (power over ethernet).

Behavior:

1. SYST led is Orange, Power LED is green

2. I tried reset that did not help.

3. Moved around and plugged into multiple switch ports but they are all dead

4. Unable to connect to the unit

5. From the Adtran stats I can see packets being sent to the switch but no responses.\

I believe the unit needs to be replaced as it happened after a power outage.

I have a couple pictures but don't see a way to attach them to the post

[Imran_ruckus]

Hi @joshuacam 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

As you mentioned there is an Orange SYST LED, which means the Switch is stuck in the boot mode.

To troubleshoot this issue, please refer to the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @joshuacam 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[joshuacam]

I emailed you the picture with the SN.  I hae gone through the guide as recommended and reset the device multiple times.  The leds do start blinking orange but they keep blinking even after multiple minutes.  I have downloaded the console drivers and connected the USBC cable but there is no output.  Please send a replacement unit.  Thanks, Josh

[Imran_ruckus]

Hi @joshuacam 

Greetings!!!

Apologies, please note that as per the company policies, we cannot replace the Switch for Software issues or without performing the possible troubleshooting steps.

As the hard reset is not working, the option left is to perform the Software Recovery of the Switch, please follow the same and share the information or screenshot if you are stuck at any point.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Please do let us know one you require assistance at any point during the process. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.