Help with Lennar 510s

[Andrea]

Hi,

I purchased a Lennar home. The previous owner left the ruckus boxes but did not provide any information on how the smart home works. I called Lennar and they said they no longer deal with this? I have 2 Ruckus Unleashed 510 series, one per floor on the ceilings. My AT&T fiber comes in downstairs and there is a box on the wall upstairs with the Ruckus main hub. When I moved in, the box downstairs had a couple of wires (ethernet) but they recently replaced my modem and removed that box and replaced it with a wall plate with one fiber wire that connects to the BWG 320 modem. On the main Ruckus box upstairs, there are 2 lines labeled WAP that are connected (light beside upstairs WAP is green, no light by downstairs) as well as a line labeled Ethernet from AT&T (no light showing?). There are 3 other lines connected (showing green) labeled Samsung hub, Lutron Bridge, and Kevo Bridge. The only lights showing on the 510s upstairs and downstairs are power and ctl (blinking). I installed the app but it doesn’t “see” a ruckus device. I downloaded the Fing app but it doesn’t show a Ruckus device. I tried to logon to the website recommended to locate the AP address but it said server not working. Help? I have no idea how to connect the two 510s? When they switched the box downstairs, did it disconnect the ethernet to the main ruckus box upstairs? 

[Andrea]

I haven’t tried. Before I order this cable, I want to make sure it will work. 

[pinky_ruckus]

Hello @Andrea ,

Thank you for the response.

The one that you sent me has a USB to RJ-45 connection type.

Does your laptop has USB connection or C-type connection?

Please confirm and purchase the right cable as per your laptop.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Andrea]

My mac has a USB-C. The link said it was a C but when I clicked on the item it shows a B☹️ So maybe I would be better to purchase a USB-A to USB-C cable and then a USB-A to USB- C adapter. I have a USB-A to USB-C cable that I used with a previous iphone but I suspect I need a console cable. When I search, Amazon pulls up alot of cables but its not always clear if they are console. Also I assume any USB-A to USB-C adapter would work? 

[pinky_ruckus]

Hello @Andrea ,

Thank you for the response.

I would request you to please look for “USB to serial console cable” or “USB to RJ45 console cable” depending on the device. Make sure the cable supports console access, not just charging or data transfer.

Any good quality USB-A to USB-C adapter will do as long as it supports data transfer (not just charging).

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Andrea ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.