Help with Lennar 510s

[Andrea]

Hi,

I purchased a Lennar home. The previous owner left the ruckus boxes but did not provide any information on how the smart home works. I called Lennar and they said they no longer deal with this? I have 2 Ruckus Unleashed 510 series, one per floor on the ceilings. My AT&T fiber comes in downstairs and there is a box on the wall upstairs with the Ruckus main hub. When I moved in, the box downstairs had a couple of wires (ethernet) but they recently replaced my modem and removed that box and replaced it with a wall plate with one fiber wire that connects to the BWG 320 modem. On the main Ruckus box upstairs, there are 2 lines labeled WAP that are connected (light beside upstairs WAP is green, no light by downstairs) as well as a line labeled Ethernet from AT&T (no light showing?). There are 3 other lines connected (showing green) labeled Samsung hub, Lutron Bridge, and Kevo Bridge. The only lights showing on the 510s upstairs and downstairs are power and ctl (blinking). I installed the app but it doesn’t “see” a ruckus device. I downloaded the Fing app but it doesn’t show a Ruckus device. I tried to logon to the website recommended to locate the AP address but it said server not working. Help? I have no idea how to connect the two 510s? When they switched the box downstairs, did it disconnect the ethernet to the main ruckus box upstairs? 

[pinky_ruckus]

Hello @Andrea ,

Thank you for the response.

Kindly update us once you are able to connect and share the output of the commands shared in the previous post.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Andrea ,

Thank you!!!

We would request you to access CLI through console cable once you have access to Windows laptop.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Andrea]

[Andrea]

Hi Pinky,

I have a question. The issue I’m having is identifying the cable I need to connect my mac to the switch. In reviewing some threads about this, someone suggested this cable with the usb-c connecting to my mac and the rj-45 connecting to the switch. Do you see any reason this would not work (if I download the correct drivers)? 
https://www.amazon.com/OIKWAN-USB-C-Console-Cable/dp/B0DH3YY8F9

[pinky_ruckus]

Hello @Andrea ,

Thank you for the response.

Could you please confirm if you have tried connecting the Switch and Mac computer using the specified cable?

If yes, are you able to console it or please share a screenshot if you are getting any error message.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community