Help! Internet went out amd now ruckus isn't performing

[bobart]

I know this has been asked by many others. I am pretty late to the game as far as the ruckus switch issue goes. I am not getting some of the explainations on how to fix my issue. I try to follow along but maybe some of the peaces of the puzzle are missing when I am trying to fix my ruckus. I had a internet outage. the internet customer service provider said everything is good on the internet connection side. I told him that I was in a lenar home and I have a Ruckus switch box and 3 signal extenders in 3 locations in the house. He said to contact Ruckus. Ruckus will not help. I have download putty and mobaxterm. I tried following an walk through but i got lost. I saw something saying when the internet turned off The Switch changed and I need to change it back. Is there  a video that someone put up that I can follow and pause if I need to?

[bobart]

Thanks. I ended up resetting the switch a couple of times and that seems to have worked for me. 

[Imran_ruckus]

Hi @bobart 

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community, and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.