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Heartbeat loss

Rolo106
New Contributor

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I recently changed my ISP to ATT and ever since I’m getting these Heartbeat loss alerts every 12 hours or so. I was asked to create my own thread to address my issue. Can you please help me get this resolved? 

77 REPLIES 77

Ok, passthough disabled. Couple of things I noticed after reboot on the web unleashed  First screenshot while rebooting router, second screenshot is what's showing now after every thing is back up.

 

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I may have replied too soon. Switch looks connected in web app and iphone app. Seems to be corrected, right? Was a simple passthough setting. Why did you want me to go through the other complicated steps earlier? 

Screenshot 2023-06-27 6.33.49 PM.png

Hi, everything seems to be working and showing in the unleashed apps with switch showing and access points connected without heartbeat loss. Thank you!

The only thing I’m missing now is the alerts in my iPhone unleashed app. My original set up with admin/Lennar had a little bell where I can access alerts. Now, it’s not there and shown circled in red in the attached photo. Can you please advise? 

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Hi @Rolo106 

 

Thanks for your response.

 

 

Please follow the below link to enable alerts in your unleashed app.

 

https://docs.ruckuswireless.com/unleashed/200.5/t-ConfiguringAlarmEventNotificationSettings.html

 

 

Best regards,

Jayavidhya

Lennar Home Community

I did this and test was successful and applied but my iphone app still doesn't show the alerts icon in the upper left hand corner. I tried logging in through my social medial login (Google) option and it showed the alerts icon but it wouldn't connect to my network. Please advise