Heartbeat loss

[Rolo106]

I recently changed my ISP to ATT and ever since I’m getting these Heartbeat loss alerts every 12 hours or so. I was asked to create my own thread to address my issue. Can you please help me get this resolved? 

[Jayavidhya]

Hi @Rolo106 

1.Are you using Mesh set up, and are the devices impacted part of the mesh devices?

In unleashed app Go to Access points. In View mode, click Mesh and check whether it is enabled or not.

2. Have you discarded Faulty network components or bad cabling?

3. Are the AP set with static IP address or Dynamic DHCP.

In unleashed app Go to Access points and check whether the IP is set with static or dynamic IP address.

4. At the time of failure, can you ping the IP's AP from the network.

https://support.ruckuswireless.com/articles/000006019

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Rolo106]

[Jayavidhya]

Hi @Rolo106 

In unleashed app, under IP setting check whether the IP address is set to static or dynamic.

Best regards,

Jayavidhya

Lennar Home Community
 

[Rolo106]

Where is this screenshot taken from? You said the “unleashed app” and there’s nothing like this under my unleashed app on my iPhone nor logging in using IP addresses. Please advise. 

[Jayavidhya]

Hi @Rolo106 

Thanks for your response.

Please click the DHCP option in Management IP to automatically obtain its IP address settings from a DHCP server on the network. You do not need to configure the other settings (netmask, gateway, and DNS servers).

Once you set the IP to dynamic please try to reboot the switch and check whether you are getting the heartbeat loss error or not.

Best regards,

Jayavidhya

Lennar Home Community