Heartbeat loss

[Rolo106]

I recently changed my ISP to ATT and ever since I’m getting these Heartbeat loss alerts every 12 hours or so. I was asked to create my own thread to address my issue. Can you please help me get this resolved? 

[Rolo106]

Why is this happening? I’m already on the unleashed network app and WiFi network? 

[Rolo106]

This doesn't look like what’s in the video. What am I doing wrong? 

[Jayavidhya]

Hi @Rolo106 

Based on your information Heartbeat failure occurs if there is a communication issue between AP to the controller.

To solve this issue , please check whether there is no network connection issue between member APs to master AP. If you are unable to find an issue in the network.

Please refer to the below link for more information.

  https://support.ruckuswireless.com/answers/000003945
  https://support.ruckuswireless.com/answers/000001658

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Rolo106]

I was able to create a new WLAN/SSID. Now, am I supposed to connect all my devices to this network to stop the heartbeat loss? Please help me understand what this new network is for? 

[Rolo106]

Can you please answer my last question?