Heartbeat loss

[Rolo106]

I recently changed my ISP to ATT and ever since I’m getting these Heartbeat loss alerts every 12 hours or so. I was asked to create my own thread to address my issue. Can you please help me get this resolved? 

[Rolo106]

Did you get my pictures? Everything is online and working now. I’m wondering why it drops off everyday? 

[Jayavidhya]

Hi @Rolo106 

Thanks for your information.

Please let us know whether the issue got resolved or not.

Best regards,

Jayavidhya

Lennar Home Community

[Rolo106]

I’m still having issues which is why I’m writing. Why do I keep getting heartbeat loss messages everyday? All of a sudden after 3 years of nothing this is now happening daily. What do i need to do to get this resolved. Please 

[Rolo106]

Did you get my last message? For some reason I’m getting messages from another thread and I’m confused. 

[Jayavidhya]

Hi  @Rolo106 

Thanks for your response.

Please follow the below steps to solve the issue.

Try to create a new WLAN/SSID and create a separate 5G network from your Unleashed Access Point to avoid any Wireless interference with 2.4. Please follow the below links to create new WLAN(SSID).

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...

https://www.youtube.com/watch?v=eSl_8rs1QnU

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community