Heartbeat loss Lennar home

[Ccaley98]

My Ruckus keeps showing heartbeat loss and internet drops. I have an account on the unleashed app but it also says I'm not the manager but i’ve been able to use the app. 

I’m not well versed in how all this works I really need some help since I can't call or talk to anyone on the phone.

[Rolo106]

I’m having the same issue. Can you help get mine resolved? 

[Imran_ruckus]

Hi @Rolo106 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Ccaley98 

To avoid confusion with posts, you can create your own post under RUCKUS Support for Lennar Homes, with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Ccaley98 

Thank you for the response and the information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike may be) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Ccaley98]

 This is what i received after the first step not sure about the second step

[Imran_ruckus]

Hi @Ccaley98 

Greetings of the day!!!

Thank you for the response and the update.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. 

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

If yes, please try to log in to the Putty application, as described in the ‘How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices" guide shared in the previous post. And please share the output of the commands.

You could try the SSH OR Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below

SSH- Port 22 

OR

Telnet – Port 23

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.