Heartbeat Loss

[mjschultz90]

Hello!

I am experiencing heartbeat loss on both APs at the exact same time about 12 hours apart but sometimes sooner, then they come back online a minute or two later at the same time. 

This setup was working just fine for about three years before experiencing these issues. There may have been a power outage around the time it started happening but not sure. It does seem to have started happening after I updated the firmware from 200.12 to 200.14

Images below - I also have logs if that is helpful. 

May 24 22:11:25 Ruckus-Unleashed syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [151] s and last disconnected reason [AP Restart : power cycle]
May 24 22:11:26 Ruckus-Unleashed syslog: eventd_to_syslog():AP[4c:b1:cd:28:c4:f0] joins with uptime [151] s and last disconnected reason [AP Restart : power cycle]
May 24 22:11:26 Ruckus-Unleashed syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] cold boot successfully
May 24 22:11:28 RuckusAP syslog: eventd_to_syslog():AP[4c:b1:cd:28:c4:f0] warm boot successfully,last reboot reason [power cycle].
May 24 22:12:31 RuckusAP syslog: eventd_to_syslog():Radio [2.4G] of AP[4c:b1:cd:2a:4e:90] is ON
May 24 22:12:31 RuckusAP syslog: eventd_to_syslog():Radio [5G] of AP[4c:b1:cd:2a:4e:90] is ON
May 24 22:12:32 RuckusAP syslog: eventd_to_syslog():Radio [2.4G] of AP[4c:b1:cd:28:c4:f0] is ON
May 24 22:12:32 RuckusAP syslog: eventd_to_syslog():Radio [5G] of AP[4c:b1:cd:28:c4:f0] is ON
May 25 10:12:13 RuckusAP syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [43398] s and last disconnected reason [Heartbeat Loss]
May 25 10:12:15 RuckusAP syslog: eventd_to_syslog():AP[4c:b1:cd:28:c4:f0] joins with uptime [43400] s and last disconnected reason [Heartbeat Loss]
May 25 22:12:34 RuckusAP 1 syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [86619] s and last disconnected reason [Heartbeat Loss]
May 25 22:12:39 RuckusAP 1 syslog: eventd_to_syslog():AP[RuckusAP 1@4c:b1:cd:28:c4:f0] joins with uptime [86623] s and last disconnected reason [Heartbeat Loss]
May 26 10:12:30 RuckusAP 1 syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [129815] s and last disconnected reason [Heartbeat Loss]
May 26 10:12:54 RuckusAP 1 syslog: eventd_to_syslog():AP[RuckusAP 1@4c:b1:cd:28:c4:f0] joins with uptime [129838] s and last disconnected reason [Heartbeat Loss]
May 26 22:12:50 RuckusAP 1 syslog: eventd_to_syslog():AP[RuckusAP 1@4c:b1:cd:28:c4:f0] joins with uptime [173034] s and last disconnected reason [Heartbeat Loss]
May 26 22:12:53 RuckusAP 1 syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [173038] s and last disconnected reason [Heartbeat Loss]
May 27 10:12:44 RuckusAP 1 syslog: eventd_to_syslog():AP[RuckusAP 1@4c:b1:cd:28:c4:f0] joins with uptime [216228] s and last disconnected reason [Heartbeat Loss]
May 27 10:12:46 RuckusAP 1 syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [216229] s and last disconnected reason [Heartbeat Loss]
May 27 22:12:59 RuckusAP 1 syslog: eventd_to_syslog():AP[RuckusAP 1@4c:b1:cd:28:c4:f0] joins with uptime [259442] s and last disconnected reason [Heartbeat Loss]
May 27 22:13:06 RuckusAP 1 syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [259449] s and last disconnected reason [Heartbeat Loss]
May 28 10:13:04 RuckusAP 1 syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [302646] s and last disconnected reason [Heartbeat Loss]
May 28 10:13:18 RuckusAP 1 syslog: eventd_to_syslog():AP[RuckusAP 1@4c:b1:cd:28:c4:f0] joins with uptime [302660] s and last disconnected reason [Heartbeat Loss]
May 28 22:13:27 RuckusAP 1 syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [345869] s and last disconnected reason [Heartbeat Loss]
May 28 22:13:30 RuckusAP 1 syslog: eventd_to_syslog():AP[RuckusAP 1@4c:b1:cd:28:c4:f0] joins with uptime [345871] s and last disconnected reason [Heartbeat Loss]
May 29 10:13:30 RuckusAP 1 syslog: eventd_to_syslog():AP[4c:b1:cd:2a:4e:90] joins with uptime [389071] s and last disconnected reason [Heartbeat Loss]
May 29 10:13:47 RuckusAP 1 syslog: eventd_to_syslog():AP[RuckusAP 1@4c:b1:cd:28:c4:f0] joins with uptime [389089] s and last disconnected reason [Heartbeat Loss]

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[yasir_gulzar_73]

facing same issue with zd1200 and R650..... any resolution?

[Jayavidhya]

Hi @yasir_gulzar_73 

Greetings of the day,

As this case was raised by @mjschultz90 

To avoid confusion please open a new case explaining all the detailed description of the issue.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

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