Heartbeat Loss errors ever since eero router installed

[zugzwang]

Have 2 R510 APs. Ever since I upgraded to 1GB speed and a new eero 7 pro router Frontier said I needed, now I’m getting Heartbeat Loss errors a couple times per day. Using Unleashed on v200.15. / 15.155.1. Logging in via CAMS which started a few months back.I believe these errors are causing dropped cell phone calls because we are dependent on cell wi-fi assist.They don’t seem to impact watching TV or browsing the internet on laptop. Since eero only has 2 RJ-45 ports I added a TP-Link 4-port switch between eero and Ruckus box. Just got HB loss error while writing this post. TYIA.

[zugzwang]

I replied to your 11-04-2025 04:24 AM post but don't see it now. Will answer again

I disconnected the two R510 AP cables from the switch and then reconnected them to different ports on the switch. A few hours later I got new Heartbeat Loss errors. My wife thinks her cell service is worse since I changed the ports--we are dependent on wi-fi assist for our cell phones because we live next to a mountain. TYIA.

[Imran_ruckus]

Hi @zugzwang 

Thank you for your response and the update.

Could you please follow the steps mentioned in my previous message regarding upgrading Unleashed, rebooting the ISP router, and reinstalling the app? Once completed, kindly share the outcomes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[zugzwang]

So, I rebooted my eero router and then deleted/reinstalled the Unleashed app. And checked to make sure Unleashed was the latest version. Shortly thereafter, I got a new Heartbeat Loss error, see attached.

[Imran_ruckus]

Hi @zugzwang 

Thank you for the information and the update.

Could you please let me know the name of your Internet Service Provider (ISP)?

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[zugzwang]

Frontier Communications