Having issues with hotspot after replacing spectrum modem &router

[Carnation]

Hello

I am a Lennar homeowner and after 3 years of no issues, smart home apps are not working. Replaced spectrum modem and router for most updated version to see if internet works. Hotspot seems to not be linking with spectrum wifi. Called spectrum and everything is working fine in their end. All your support in this matter will be truly helpful

[Imran_ruckus]

Hi @Carnation 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS setup is not working. 

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and cable connections)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Carnation]

Hello

Thank you for your fast reply. 

1) Not aware of any power outage before.

2) yes, there is a flshing green light

3) two access points are connected to the house... sometimes it seems that the device continually goes offline.

 

 

[Imran_ruckus]

Hi @Carnation 

Thank you for the response and information.

Please also help us with a picture of your Switch showing the light status and cable connections, as mentioned in the previous post.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Carnation]

 Sorry about that... forgot to add it. Please see attached now