Hard Reset

[doesntmatter]

7150-C12P

I'm attempting to hard reset my system after switching to Quantum Fiber. Nothing is happening after I hard reset my icx.

[Robin_S]

Hi @doesntmatter

Thank you for the query.

Could you please elaborate on "switching to Quantum Fiber" ?
What is expected out of hard reset in relation to "switching to Quantum Fiber" ?
Any specific configuration that would be expected at the connecting port?

Thanks,
Robin.

[doesntmatter]

I have century link quantum fiber 2g. I have a cable coming from the quantum fiber 10g port to the X1 on the ICX. I didn't know my logins for the ICX so attempting to hard reset but after i've hard reset it, i'm stuck with a blinking ICX. I've attempted to download the Silicon Labs Driver to my MAC to help software update my ICX but the driver wont install on my mac. I'm attempting to access my ruckus system. 

[doesntmatter]

That's it for me? No more help?

[Imran_ruckus]

Hi @doesntmatter 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues after switching ISP (Internet Service Provider)

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please note that it is not necessary to perform a hard reset on the Switch or APs after connecting the ISP cable. Just access Internet from RUCKUS devices.

Kindly refer to the RUCKUS Lennar Knowledge Base self-help article below for detailed information on device connectivity and configuration guidelines:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please check and let me know the results.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support