Hard Reset

[doesntmatter]

7150-C12P

I'm attempting to hard reset my system after switching to Quantum Fiber. Nothing is happening after I hard reset my icx.

[doesntmatter]

I do not have the system password from the initial setup up in my home. 

[Imran_ruckus]

Hi @doesntmatter 

Greetings!

Thank you for your response and the update.

Please note that the cable from your ISP, as well as cables from any other devices such as Access Points, Doorbells, or Cameras, must be connected to any of the ports labeled 1 through 12 on the Switch. Please refer to the screenshot below for clarification.

Since you are not aware of the RUCKUS Wi-Fi Access Point’s username and password, kindly perform a factory reset on the Access Point as described in step 7 of the article I shared in my previous response.

Please check and let me know the results, or if you have any further questions regarding this.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[doesntmatter]

This is no help

[Imran_ruckus]

Hi @doesntmatter 

Greetings!

Thank you for your response.

Could you please let me know if you have followed instructions shared in my previous post and performed a factory reset on the Access Point as described in step 7 of the article.

Please confirm.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @doesntmatter 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support