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Followed exact guide for software recovery

New Contributor

 followed this properly and im receiving this error Screenshot 2023-11-25 121620.png


pleased help


RUCKUS Team Member

Hi Est1997otr,

Could you try with the gateway IP in the same subnet -

Yes sorry just checked this site, will do first thing tomo !



Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch isn’t working which is stuck in boot mode and you are trying software recovery.

Please enter the exact IP Address as mentioned in the software recovery guide and try once again. (Please refer to the below screenshot for the same)

After performing the software recovery process successfully, the Switch lights must turn GREEN. Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.


Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.