Showing results for 
Search instead for 
Did you mean: 

Firmware upgrade help!

New Contributor

Earlier this week, Ruckus had an update for their mobile app come through. I updated my mobile app. I checked my Unleashed app to make sure my network was good. I got a notice to upgrade our APs (model r510) to the newest firmware (version 200.13). I did that. Immediately we noticed the internet connection has become more inconsistent. Examples - webpages on computers and phones taking way longer to load, apps not working smoothly, etc. I did re-boots and restarts to both of our Ruckus access points. No success. I switched to our AT&T wifi coming straight from the AT&T router, it works smoothly and have none of the above issues. When I am on my Ruckus Unleashed dashboard, I am getting notice for a "pending" notice for a Router (ICX7150-C12 Router) and it is asking for another login for a "Switch" username and password 

What can I do to help resolve this issue? We are a Lennar home, have 2 Ruckus access points, and have had no issues up until now. 

0 Kudos