Firestick and Apple devices do not connect to Ruckus 510 AP

[reem1906]

Hi everyone. I have an odd situation occurring that I hope to get help with. I have the ICX7150-C12P switch and two r510 access points. I have everything set up, and it is working fine for the most part. However, at 6 AM each morning, my Apple devices (iPhones and MacBooks) and Fire Sticks have an extremely slow connection to the access point, though a full Wi-Fi bar is showing on the devices. The Roku TVs connections are completely fine, but the Fire Stick and Apple devices are not. I have to disconnect and re-connect the ethernet cable that goes from the Fios router to the switch every morning, and then all devices work fine again. It takes just a few seconds to do, but it's annoying to have to do it every single morning.

I did try to see if this was an issue with Verizon Fios or the Ruckus devices, so yesterday, I connected one Fire Stick and one Apple device to the Fios wifi instead of the Ruckus access points. As of this morning, those devices were working normally when connected to Fios network, but the other Fire Sticks and Apple devices connected to Ruckus networks were still extremely slow still, meaning Ruckus is the issue not Fios. Again, Ruckus works very well for most of the day, but something happens at exactly 6:00 AM every morning where certain devices can no longer get internet from Ruckus, and I have to disconnect and re-connect the ethernet cable. I have done all that I could, including moving from one Ruckus network SSID to now having a separate one for the 5.0 and 2.4 networks. None of this works because the same thing happens at 6:00 AM every morning.

Can someone please provide some guidance, if possible?

[Imran_ruckus]

Hi @reem1906 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with intermittent Internet connectivity for some devices.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.