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Factory reset & ensuing disaster

New Contributor

Today, my internet was being incredibly slow as it has been for a few weeks now. Resetting our Google mesh router seemed to make things slightly better at least for a day or so, but I decided today to reset my ICX 7150 C12P. This seems to have completely knocked our network out. After researching numerous threads I’m at a loss. 
I am not able to see any “Configure.Me” network, instead only seeing a “Recover.Me” network but not being able to connect to it for the life of me. I’ve reset the modem several other times with no luck in this changing and I seemingly cannot proceed with anything until I can access a Configure network option. I’d love to find a step-by-step walkthrough of this & thought a phone call would be helpful but we’ve been fortunate enough as Lennar customers to have to rely on a forum… beyond frustrated at the moment.