Factory reset & ensuing disaster

[ianthompson08]

Today, my internet was being incredibly slow as it has been for a few weeks now. Resetting our Google mesh router seemed to make things slightly better at least for a day or so, but I decided today to reset my ICX 7150 C12P. This seems to have completely knocked our network out. After researching numerous threads I’m at a loss. 
I am not able to see any “Configure.Me” network, instead only seeing a “Recover.Me” network but not being able to connect to it for the life of me. I’ve reset the modem several other times with no luck in this changing and I seemingly cannot proceed with anything until I can access a Configure network option. I’d love to find a step-by-step walkthrough of this & thought a phone call would be helpful but we’ve been fortunate enough as Lennar customers to have to rely on a forum… beyond frustrated at the moment.   

[Imran_ruckus]

Hi @ianthompson08 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working with Intermittent Internet connectivity.

Please let us know the answers to the below queries to assist you better.

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.