Factory Reset For R510

[Tto]

If i have 2 access points (r-510) and need to perform the factory reset, is it only necessary to reset 1 AP or do i need to reset both? The factory reset itself seems straight forward, but i worry i will not be successful if i do not properly account for the second AP. 

Wondering before I attempt due to lost/misplaced password that cannot be restored (it seems my password security question was too tough even for me after 2 years).

[Imran_ruckus]

Hi @Tto 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying to factory reset your RUCKUS R510 Access Points as you have lost the login credentials of the RUCKUS Unleashed system.

Please follow the below process to factory reset your APs to configure them with a new Wi-Fi network/SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

As you have 2 RUCKUS R510 Access Points in your setup, remove the cables of any ONE Access Point from the Switch port, and perform the factory reset only on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and it will sync up with the configurations from the factory reset Access Point. 

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Introduction to the Ruckus Unleashed Mobile App: (Just as a reference to know about Unleashed app working)

https://www.youtube.com/watch?v=L_oAReVK1qo&t=163s

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.