Extender off

[Billschaefer1]

I just moved into a Lennar community Timber Creek.  Previous owner must have unplugged Ruckus device.  I have internet but extender is off.  I tried resetting the extender, which is on the ceiling and I can't remove.  Also plugged in the Ruckus modem but all lights are amber; no green lights.  How do I get the extender back on?? 

Thanks!!

Bill 

[Billschaefer1]

There is no way I can do this.  These are supposed to have a lifetime warranty so can't you just send me one that works or have somebody fix this one.  You expect a 73 yr old to be able to perform this type of function.  Totally ridiculous.  Ruckus should stand behind their product and service.  

[Imran_ruckus]

Hi @Billschaefer1 

Greetings of the day!!!

Thank you for sharing the requested information on a PRIVATE CHAT.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in boot mode and you tried hard resetting and Software Recovery. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.