Experiencing Significant Latency with R510 APs

[ajayan88]

I am currently experiencing significant latency with my R510 APs. I have diagnosed the issue with my internet to be stemming from these APs. I have tried connecting directly to my router and have triage the router (Netgear C7800) with Netgear directly and am seeing improved connectivity and no latency - however when connecting to my AP network, while the network shows fast speeds - I am seeing significant lag before webpages or apps are refreshed. Can someone help me? 

[Imran_ruckus]

Hi ajayan88

Greetings of the day!!!

Thank you for the information you shared.

As we can see from the screenshots you shared, the ports are up and running. However, ports 1/1/2, 1/1/4, 1/1/8, and 1/1/9 are only able to transmit 100 Mbps of speed (Please refer to the below screenshots) which is a result of defective network ethernet cables. And this issue/problem is more on the cable side. We suggest you check the cables and replace them with new cables for the affected ports 1/1/2, 1/1/4, 1/1/8, and 1/1/9. Since RUCKUS has no part in fixing the issue related to cable installations.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

[Imran_ruckus]

Hi ajayan88

Greetings of the day!!!

Hope you are doing good.

Could you please update on the status of the issue?

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.