Disabled WLAN in Unleashed app and now I can't reenable it!

[Ashleyvrich]

I manage my network through the Unleashed app on my phone and can only access the app when my device is connected to the WLAN. I disabled the WLAN to try to fix a network issue, but now I can't get back into the app to reenable it. What do I do!?

[Ashleyvrich · Accepted solution]

Unfortunately, that did not resolve the problem as the WLAN was still disabled after I went through creating a new WLAN. I was able to find a workaround instead and reenabled the WLAN through accessing my non-Ruckus router's IP, since that connection was still active. The issue is resolved.

[Imran_ruckus]

Hi @Ashleyvrich 

I hope this message finds you well.

Thank you for your response and the update.

You can enable or disable the WLAN from the RUCKUS Unleashed system using the Master AP IP address or by visiting RUCKUS Unleashed.

Please refer to the below screenshot for the same:

I’m glad to hear that the issue has been resolved. 

We appreciate your time and patience throughout this process.

Thank you for reaching out to RUCKUS Lennar Home Community, and please don’t hesitate to contact us with any future inquiries.

Wishing you a great weekend ahead!

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Ashleyvrich 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Ashleyvrich]

Hello. I provided an update at 5:51pm on 20 September.

[Imran_ruckus]

Hi @Ashleyvrich 

I hope this message finds you well.

Thank you for your response.

My apologies for the confusion.

I’m glad to hear that the issue has been resolved. 

We appreciate your time and patience throughout this process.

Thank you for reaching out to RUCKUS Lennar Home Community, and please don’t hesitate to contact us with any future inquiries.

Wishing you a great week ahead!

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community