Devices not connecting

[Mariabbetter]

A few days ago, our home devices including Ring and Alexa as well as other devices that were connected to our ruckus router seemingly disconnected. The Network is still showing available, but nothing will connect to it. I rebooted the router by unplugging it, and all the lights show green and flashing but nothing still will connect. Any suggestions?

[Yarenis]

Hi @Mariabbetter

Base in your description, it looks like your Switch (ICX7150 Switch) may be booting from the wrong partition, let me add the guide to fix the issue.

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following Image, ICX7150-C12-Router instead of ICX7150-C12-Switch, and please read the guides carefully before start the troubleshooting.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired