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Devices not connecting Ruckus

JC
New Contributor

Some of my devices are not connecting to my Ruckus (ICX 7150-C12P). This seems to happen intermittently and randomly. Nothing has changed at home. Please help. Thank you!

18 REPLIES 18

Here is the info you requested:

????telnet@ICX7150-C12 Switch>enable

enable

No password has been assigned yet...

telnet@ICX7150-C12 Switch#show version

show version

  Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.

    UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d

      (25968884 bytes) from Secondary SPS08080d.bin

        SW: Version 08.0.80dT211

      Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)

       Compiled on Thu Nov 15 12:59:22 2018

 

  HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

      Serial  #:FEK3816Q1S1

      Software Package: BASE_SOFT_PACKAGE   

      Current License: 2X1G 

      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

--More--, next page: Space, next line: Return key, quit: Control-c

telnet@ICX7150-C12 Switch#show flash

show flash

Stack unit 1:

  NAND Type: Micron NAND 2GiB (x 1)

  Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

  Compressed Sec Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

  Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225

  Code Flash Free Space = 1248612352

telnet@ICX7150-C12 Switch#show inline power

show inline power

 

Power Capacity:    Total is 124000 mWatts. Current Free is 62400 mWatts.

 

Power Allocations: Requests Honored 13 times

 

 

Port Admin Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/

     State State   Consumed  Allocated                          Error

--------------------------------------------------------------------------

  1/1/1 On On          3300      15400  802.3af  Class 3     3  n/a

  1/1/2 On On          3500      15400  802.3af  Class 3     3  n/a

  1/1/3 On Non-PD         0          0  n/a      n/a         3  n/a

  1/1/4 On On          3500      15400  802.3af  Class 3     3  n/a

  1/1/5 On Off            0          0  n/a      n/a         3  n/a

  1/1/6 On On          3800      15400  802.3af  n/a         3  n/a

  1/1/7 On Non-PD         0          0  n/a      n/a         3  n/a

  1/1/8 On Non-PD         0          0  n/a      n/a         3  n/a

  1/1/9 On Off            0          0  n/a      n/a         3  n/a

1/1/10 On Non-PD         0          0  n/a      n/a         3  n/a

1/1/11 On Off            0          0  n/a      n/a         3  n/a

1/1/12 On Non-PD         0          0  n/a      n/a         3  n/a

--------------------------------------------------------------------------

Total                 14100      61600

telnet@ICX7150-C12 Switch#show inline power detail

show inline power detail

 

 

Power Supply Data On unit 1:

++++++++++++++++++

 

 

 

Power Supply Data:

++++++++++++++++++

 

Power Supply #1:

Max Curr:  2.3 Amps

Voltage:   54.0 Volts

Capacity:  124 Watts

PoePower:  124 Watts

 

 

POE Details Info. On Unit 1 :

 

 

General PoE Data:

+++++++++++++++++

telnet@ICX7150-C12 Switch#show interface brief

show interface brief

 

Port       Link    State   Dupl Speed Trunk Tag Pvid Pri MAC             Name

1/1/1      Up      Forward Full 1G    None  No  1    0   d4c1.9e98.a35e                 

1/1/2      Up      Forward Full 1G    None  No  1    0   d4c1.9e98.a35f                 

1/1/3      Up      Forward Full 1G    None  No  1    0   d4c1.9e98.a360                 

1/1/4      Up      Forward Full 1G    None  No  1    0   d4c1.9e98.a361                 

1/1/5      Down    None    None None  None  No  1    0   d4c1.9e98.a362                 

1/1/6      Down    None    None None  None  No  1    0   d4c1.9e98.a363                 

1/1/7      Up      Forward Half 10M   None  No  1    0   d4c1.9e98.a364                 

1/1/8      Up      Forward Full 100M  None  No  1    0   d4c1.9e98.a365                 

1/1/9      Down    None    None None  None  No  1    0   d4c1.9e98.a366                 

1/1/10     Up      Forward Full 100M  None  No  1    0   d4c1.9e98.a367                 

1/1/11     Down    None    None None  None  No  1    0   d4c1.9e98.a368                 

1/1/12     Up      Forward Full 100M  None  No  1    0   d4c1.9e98.a369                 

1/2/1      Down    None    None None  None  No  1    0   d4c1.9e98.a36b                 

1/2/2      Down    None    None None  None  No  1    0   d4c1.9e98.a36c                 

1/3/1      Down    None    None None  None  No  1    0   d4c1.9e98.a36d                 

1/3/2      Down    None    None None  None  No  1    0   d4c1.9e98.a36e                 

mgmt1      Down    None    None None  None  No  None 0   d4c1.9e98.a35e

IMG_2459.jpeg

Imran_ruckus
Community Manager
Community Manager

Hi @JC 

Greetings!!!

Thank you for your response and the update.

Based on the picture you shared, it appears that the cable from your Internet Service Provider’s (ISP) router or Access Point is connected to the incorrect port on the RUCKUS ICX-7150-C12P Switch. The cable should be connected to one of the 1-12 ports on the switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Afterward, please reboot the ISP router by unplugging and plugging it back into the power outlet. Once done, check your internet connection.

Please let me know how it goes, and feel free to reach out if further assistance is needed.

Thank you again for your patience and understanding.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Hello, the cable from the ISP is connected to 1 of the 12 ports. I've placed a red circle around the cable in the pic. This problem spontaneously started in June without anything been changed since we purchased the house around 2020. I think I need to replace the Ruckus Switch or replace the whole thing with a new system. Is my Switch under warranty? Please help me resolve this since this ongoing issue has significantly affected work and life. Thank you very much.

BA15FA0B-4A81-4457-84A0-5E8BC81EDCFB_1_201_a.jpeg

Imran_ruckus
Community Manager
Community Manager

Hi @JC 

Thank you for your response and the update.

As mentioned in my previous post, please unplug the green cable from the incorrect port and connect it to any one of the ports numbered 1 through 12. Your ISP or any other device should always be connected to one of these ports.

Based on the LED status and command outputs, your switch appears to be operating normally. Please note that, as per company policy, software-related issues are not covered under warranty since they can typically be resolved through troubleshooting steps. Warranty and replacement coverage apply only in cases of hardware failure.

Additionally, I noticed that your switch is currently running an older version (8080d). We recommend upgrading it to a more recent, supported version for optimal performance and stability.

You can refer to the following RUCKUS Lennar Knowledge Base self-help article for the switch upgrade process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

Important: Since you have CLI access, we recommend using Option 1 (TFTP method), as it offers more control and flexibility during the upgrade process.

Please let me know how it goes, or feel free to reach out if you have any questions.

Thank you again for your patience.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Imran_ruckus
Community Manager
Community Manager

Hi @JC 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support