Device will not connect to aps after power outage

[Whitshines]

My power went out and since then I have not been able to get my WiFi to work. In the past I have been able to reset the switch (annoyingly you have to do it like 25 times) well this time this isn’t working and I have had no WiFi for over a month. I have a lennar home so unfortunately this company doesn’t except calls for my issues. I have no idea what to do

[Imran_ruckus]

Hi @Whitshines 

Thank you for your response.

Please refer to my latest private message. Kindly fill out the requested details in the same format, as shown in the example below:

Example:
Street: XYZ
City: XYZ

Also, please note that the Software Recovery process does not require an active internet connection. You only need internet access to download the required recovery files beforehand.

Kindly share the completed details again via private chat at your earliest convenience.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Whitshines]

Yes so that was my question. How am I supposed to download anything without WiFi.
And I responded twice. Unfortunately I am on a cell phone as I don’t have internet to use another device and it’s impossible to respond in the specific format you requested. All the information is there and in order. Thanks

[Imran_ruckus]

Hi @Whitshines 

Thank you for your response.

I’ve sent you a private message with the RMA details you will receive all the updates on your email and it will be replaced. Please check and let me know if you have any questions.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Whitshines 

Thank you for your response.

Please provide the requested details in the same format as shared earlier, so that we can proceed with the RMA process.

Thank you again for your cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support