Device will not connect to aps after power outage

[Whitshines]

My power went out and since then I have not been able to get my WiFi to work. In the past I have been able to reset the switch (annoyingly you have to do it like 25 times) well this time this isn’t working and I have had no WiFi for over a month. I have a lennar home so unfortunately this company doesn’t except calls for my issues. I have no idea what to do

[Whitshines]

Also I’m confused at how I’m supposed to use the computer and follow the steps described on the computer with no internet

[Whitshines]

Hi I’m messaging again because I haven’t gotten a response. I have my switch hooked up to an hp and I’m confused with what to do as I have no internet connection. I’ve been trying to figure this out for over a month and dedicated my day to it and have sat infront of my computer waiting for a response for an hour. Is there a number to call rather than this chat. I’ve been dragging this communication out for 2 days when this could have been 2 minutes of conversation.

[Imran_ruckus]

Hi @Whitshines 

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Whitshines 

Greetings!!!

Once you share the requested information in the private chat, our RMA Team will proceed with shipping the new Switch for replacement. Kindly provide the required personal information in the private chat at your earliest convenience.

Thank you again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Whitshines]

Hi I already replied with that information as soon as the message was sent. Can you confirm whether you have received it or not? Also my question was how am I supposed to reset the system the way the instructions require without internet?