I have the IP address from the previous support call with a Ruckus rep. I've also double checked the address was correct by entering it in the URL and checking that the connection was linked to our network information.
We've tried the new USB type C cable to USB connection, which got us furthest in our attempts so far, but still was unsuccessful. It asks for the login credentials, but does not allow any input in the entry line.
Can we please talk to someone on the phone or have a new device sent? This issue has come up twice in the last year, with this latest occurrence causing poor connectivity issues for over 3 months now. We live in a "smart" home but none of our devices function correctly due to the broken connection.