Defective Ruckus System

[MoLennarHome]

Hello,

After a power outage, my Ruckus system for my Lennar home no longer works. I followed the step-by-step guide for the System Reset as well as for the Flash Recover; however, nothing works. There is no light on any of the 3 access-point-routers in my home, and the primary router that is connected to my actual Internet port does not work. I need this problem fixed as soon as possible. How do I get a technician to my home to fix this? I would greatly appreciate the help. 

[MoLennarHome]

Hello, I have been unable to attend to this issue due to other commitments. Please do not close this request - I am trying my best to get back to it. I still have the issue and need help fixing it. I will update you as soon as I am able to attend to it again.

[MoLennarHome]

Please clarify this: when I am pressing the reset button, should the Ruckus port be unplugged, or should it remain plugged when I am pressing the reset button?

[Imran_ruckus]

Hi @MoLennarHome 

Thank you for the response and the update.

Sure, please share the requested information at your convenience.

For the hard reset process, please refer to the below RUCKUS Lennar Knowledge Base self-help article and the Video.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

Video: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[MoLennarHome]

The video does not address this. Please confirm whether I have to unplug the port and press reset, or whether I have to leave the port plugged in while pressing reset.

[Imran_ruckus]

Hi @MoLennarHome 

Thank you for your response.

I’m not entirely certain which port you are referring to. Could you kindly provide further clarification?

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community