CommScope RUCKUS Community Forums

lawdog1982 · ‎11-27-2023

Case #0159230, SN: FEK3236N0J1. Switch is defective with no power. Stopped working spontaneously. Requesting replacement.

Jayavidhya · ‎11-27-2023

Hi @lawdog1982

Greetings of the day,

Thanks for the information provided.

For further troubleshooting steps please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

lawdog1982 · ‎11-27-2023

There are no LED lights active on the switch because it won't power on. Since there's no power on the switch there's no LED lights active on any of the access points.

Jayavidhya · ‎11-27-2023

Hi @lawdog1982

Thanks for your response.

Please try to perform the factory reset process again by using the below steps and let us know the result.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Also please share the image of the switch and the access points with no light status and the cable connections.