Defective ICX 7150-C12P: Requesting Replacement

[lawdog1982]

Case #0159230, SN: FEK3236N0J1. Switch is defective with no power. Stopped working spontaneously. Requesting replacement.

[lawdog1982]

Another video uploaded.

[Jayavidhya]

Hi @lawdog1982 

Thanks for the information,

Based on the troubleshooting done, seems that the switch and the access points are not powering up even after factory reset, checking cable connections, this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[lawdog1982]

Thank you. I followed your instructions and it has created another case for me after verifying my contact and shipping info. Is that correct?

[Jayavidhya]

Hi @lawdog1982 

Yes it is, as you have already contacted RMA team they will help you out on further process. Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[lawdog1982]

The switch will not power on, therefore, it will not perform a reset.