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Constant disconnections

rgkst2
New Contributor

Recently moved into a Lennar home with two Ruckus APs. I currently have a network setup through Ruckus APs (very unreliable) and a network through my ISPs modem/router (reliable). When trying to use the Ruckus Network (preferred) I experience quite a few issues.

1. Apps on my phone (including pool maintenance software app) do not function or connect.

2. While on work calls/meetings, my VPN/network will continuously interrupt/disconnect (Roughly every 3-5 mins). Making it unusable.

I've had nothing but issues with the Ruckus equipment since moving in (especially after a power outage).

Very little experience in APs/Networks any help is appreciated to diagnose and fix these issues.

20 REPLIES 20

Hi @rgkst2 

Here are some links and different ways how to do it : 

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade via GUI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

 

Best Regards 

Fernando Vasquez 

 

Pending

Hi @rgkst2 

 The guides are just a reference, you could use the USB GUIDE that shows step by step what are the Files you need

Best Regards 

Fernando Vasquez 

rgkst2
New Contributor

Switch is back online and functioning. Will monitor bandwidth through the original problems. Thanks Vasquez

Hi @rgkst2 

I am glad the issue has been solved, please do no hesitate to contact us back in case you require assistance.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired