Constant disconnections

[rgkst2]

Recently moved into a Lennar home with two Ruckus APs. I currently have a network setup through Ruckus APs (very unreliable) and a network through my ISPs modem/router (reliable). When trying to use the Ruckus Network (preferred) I experience quite a few issues.

1. Apps on my phone (including pool maintenance software app) do not function or connect.

2. While on work calls/meetings, my VPN/network will continuously interrupt/disconnect (Roughly every 3-5 mins). Making it unusable.

I've had nothing but issues with the Ruckus equipment since moving in (especially after a power outage).

Very little experience in APs/Networks any help is appreciated to diagnose and fix these issues.

[Vásquez_Fer]

Hi @rgkst2 

Here are some links and different ways how to do it : 

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade via GUI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best Regards 

Fernando Vasquez 

[rgkst2]

Pending

[Vásquez_Fer]

Hi @rgkst2 

 The guides are just a reference, you could use the USB GUIDE that shows step by step what are the Files you need

Best Regards 

Fernando Vasquez 

[rgkst2]

Switch is back online and functioning. Will monitor bandwidth through the original problems. Thanks Vasquez

[Yarenis]

Hi @rgkst2 

I am glad the issue has been solved, please do no hesitate to contact us back in case you require assistance.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired